Returns & Exchanges
At Featherstone Outdoor, we stand by the quality of our gear and offer a 30-day return policy for all unworn apparel and equipment in original packaging. If your purchase doesn't meet your expedition needs, we are committed to making it right with a seamless exchange or refund process.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back and receive a prepaid shipping label.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unwashed condition.
Ship It Back
Affix the prepaid return label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.
Receive Refund or Exchange
Once our warehouse inspects the returned gear, your refund will be processed to your original payment method or your exchange will be dispatched within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing